Privacy Policy – Super Pest Control Services

Introduction & Scope of This Privacy Policy

Super Pest Control Services ("we", "us", "our") provides pest control and related services in Rajasthan, India. This Privacy Policy explains what personal information we collect when you visit superpest.in (the "Website"), contact us, or book our services, how we use it, and the choices you have. By using the Website or sharing your information with us, you agree to the practices described here.

Personal & Property Information We Collect

Information you give us

• Contact details: your name, phone number, email address and WhatsApp number.
• Service details: the address or location of the property, type of property (home, office, hotel, hostel, warehouse, factory, etc.), the pest problem, preferred date and time, and any message or photos you send us.
• Billing details: name, address, and (if you request a GST invoice) your GST number and business name, as needed for invoicing and payment records.

Information collected automatically

Technical data such as IP address, browser type, device type, pages visited, time spent, and referring website may be collected by the Website or its hosting infrastructure.

Information from calls and messages

When you call or message us (including on WhatsApp), we may keep a record of the conversation to follow up on your request and improve our service.

We do not knowingly collect sensitive personal data such as passwords, card numbers or bank login details through the Website forms.

How We Use Your Information for Service Delivery

We use your information to:

• Respond to your enquiries and provide quotations.
• Schedule, carry out and follow up on pest control services.
• Prepare invoices, receive payments and keep business records.
• Send service reminders, follow-up visits and relevant service updates.
• Improve our Website, services and customer support.
• Prevent misuse and fraud, and comply with legal obligations.
• Send promotional messages about our services only where you have agreed, or where the law allows. You can opt out at any time.

User Consent and Applicable Legal Basis

We process your personal information based on your consent (for example, when you submit a form or contact us), to perform a service you have requested, and to meet legal and accounting requirements under applicable Indian law, including the Information Technology Act, 2000 and the Digital Personal Data Protection Act, 2023. You may withdraw your consent at any time by contacting us (see Contact and Grievance). Withdrawal does not affect processing already carried out, and we may not be able to provide certain services without the information needed to perform them.

Information Sharing and Disclosure Standards

We do not sell your personal information. We may share it only with:

• Our own technicians and staff who need it to carry out your service.
• Service providers who help us operate the Website and business, such as hosting, analytics, communication and payment providers, only as needed for their services and under appropriate confidentiality obligations.
• Government or legal authorities when required by law, court order or to protect our legal rights.
• A successor, in case of a merger, sale or transfer of our business, subject to this Policy.

Website Cookies and Traffic Analytics

The Website may use cookies and similar technologies to make the site work, remember preferences and understand how visitors use it. The site pages reviewed contain a Google Maps embed on the Jaipur district page and links to WhatsApp and social media platforms. We did not find Google Analytics, Google Tag Manager or Meta Pixel tags in the HTML reviewed. Third-party embeds and services may process information under their own privacy practices.

You can control or delete cookies through your browser settings. Disabling cookies may affect some Website features.

Third-Party Links and External Services

We use Supabase to receive and store website enquiries, Resend to email enquiry notifications to our business inbox, and Cloudflare Turnstile to help prevent automated submissions. These providers may process enquiry details or technical information as needed to provide their services and have their own privacy practices. The Website may also link to services such as WhatsApp, Google Maps and social media platforms. Please read third-party privacy policies before sharing information with those services.

Customer Data Retention Periods

We keep personal information only as long as needed for the purposes described above, including service follow-ups, accounting and legal requirements. When it is no longer needed, we delete or anonymise it.

Security Measures Used to Protect Your Data

We take reasonable technical and organisational steps to protect your information against unauthorised access, loss or misuse. However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee absolute security.

Your Privacy Rights and Data Access Requests

Subject to applicable law, you may:

• Ask to access the personal information we hold about you.
• Ask us to correct inaccurate or incomplete information.
• Ask us to delete your information, where it is no longer needed.
• Withdraw your consent, or opt out of promotional messages.
• Raise a grievance about how your information is handled.

To exercise these rights, contact us using the details in Contact and Grievance. We may need to verify your identity before acting on a request.

Children’s Privacy Protection

The Website is intended for adults. We do not knowingly collect personal information from children. If you believe a child has given us personal information, please contact us and we will delete it.

Privacy Contact and Grievance Redressal Officer

For questions, requests or complaints about this Privacy Policy or your personal information, contact:

We aim to acknowledge requests within 7 days and resolve them within a reasonable time as required by law.

Updates and Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The latest version will always be on this page with the "Last updated" date. Please check it periodically. Continued use of the Website after changes means you accept the updated Policy.