Terms and Conditions of Service – Super Pest Control Services

Acceptance of Service Terms & Website Conditions

These Terms & Conditions ("Terms") apply to your use of superpest.in (the "Website") and to any pest control or related services ("Services") provided by Super Pest Control Services ("we", "us", "our"). By using the Website, requesting a quote or booking a Service, you agree to these Terms. If you do not agree, please do not use the Website or our Services.

Scope of Residential, Commercial & Industrial Pest Control Services

We provide pest control and related services, which may include termite control, general pest control, rodent management, vector control and fogging, bed bug treatment, wood borer control, fumigation, fly management, sanitisation and annual maintenance contracts (AMC) for homes, offices, hotels, hostels, restaurants, warehouses, factories and other premises. Information on the Website is general and for guidance only. The exact treatment, products, quantity and number of visits are decided after inspecting your property and are confirmed in your quotation or service agreement.

Rajasthan Service Coverage & Technician Availability

Locations, districts and areas listed on the Website show where we aim to serve. Listing a location does not guarantee availability for every request. Availability depends on scheduling, distance, the type of job and local conditions. We will confirm whether we can serve your location when you contact us.

Inspection Estimates, Quotations & Pricing Policy

Any price shown or discussed before inspection is an estimate. The final quotation is given after assessing the property, pest type, infestation level, area and service required. Quotations are valid for 15 days unless stated otherwise. Applicable taxes, such as GST, are extra unless stated in the quotation.

Appointment Booking, Rescheduling & Cancellation Guidelines

A booking is confirmed when we confirm the date and time with you by phone, WhatsApp, message or email. Please give 2 to 3 days' notice before the scheduled service day to reschedule or cancel. Cancellation charges of up to 50% of the service cost may apply. We may reschedule a visit because of weather, safety, access problems or other circumstances beyond our control, and we will inform you as soon as possible.

Customer Pre-Treatment Preparation & Access Responsibilities

To help us deliver safe and effective Services, you agree to:

• Provide accurate information about the property and the pest problem.
• Ensure safe access to all areas that need treatment, and that an adult authorised person is present when required.
• Tell us before the treatment about children, elderly persons, pregnant women, people with allergies or breathing problems, pets, aquariums, and any medical or special conditions at the property.
• Prepare the premises as instructed (for example covering or removing food, utensils, water storage, aquariums, and moving furniture when asked).
• Follow our post-treatment instructions, including re-entry time, ventilation, cleaning and any follow-up advice.
• Maintain hygiene, repair leaks or structural problems, and manage waste and food storage, because these affect the success of pest control.

Approved Formulations, Safety Precautions & Re-Entry Guidelines

Our Services are carried out by trained personnel, using products and methods suited to the job and applied according to the product label and safety directions. Please keep children, pets and unauthorised persons away from treated areas for the time advised by our technician. In an emergency or if you suspect a reaction, contact a doctor or the nearest hospital, and inform us as soon as possible.

Service Warranty Terms & Follow-Up Re-Treatment Policy

Any warranty, follow-up or re-treatment period applies only if it is stated in your written quotation, invoice or service agreement. Warranty terms, if any, are stated in the quotation for each service. A warranty or re-treatment may not apply if the problem arises from reasons outside our control, such as structural defects, water leakage, renovation or construction after treatment, failure to follow our instructions, treatment or interference by another party, or re-infestation from neighbouring properties. Warranty is void if payment is pending.

Invoicing, Payment Terms & Commercial AMC Billing

Payment is due as stated in the quotation or invoice. Accepted payment methods will be confirmed at the time of booking. For AMC and contract services, payment terms are as written in the contract. We may pause or cancel Services if payment is overdue.

Biological Factors, Structural Conditions & Service Limitations

Pests are living organisms, and results depend on many factors, including the type of pest, the infestation level, building condition, hygiene and surroundings. We use professional methods to control pests, but we cannot guarantee that a property will remain completely pest-free at all times. Some pests may need more than one visit or follow-up treatments.

Limitation of Liability

To the extent permitted by law, we are not liable for indirect, incidental or consequential loss, or for loss caused by incorrect or incomplete information, restricted access, failure to follow our instructions, pre-existing damage or conditions, or events beyond our reasonable control. Our total liability for any claim relating to a Service is limited to the amount you paid us for that Service. Nothing in these Terms limits any right you have under applicable consumer protection law, including the Consumer Protection Act, 2019.

Website Content & Intellectual Property Rights

You may use the Website for lawful purposes only. You must not copy, scrape, reproduce or misuse the Website content, text, images, logos or design for commercial purposes without our written permission. All content on the Website belongs to Super Pest Control Services or its licensors and is protected by applicable law.

Third-Party Links and External References

The Website may link to third-party websites or services. We do not control them and are not responsible for their content or practices.

Force Majeure & Unforeseen Delays

We are not responsible for delay or failure to perform Services caused by events beyond our reasonable control, including severe weather, natural disasters, strikes, curfews, government orders, outages or health emergencies.

Customer Privacy & Data Handling

Our handling of personal information is described in the Privacy Policy available on this Website.

Governing Law and Rajasthan Jurisdiction

These Terms are governed by the laws of India. Courts at Jaipur, Rajasthan shall have jurisdiction over any dispute, subject to any rights you have under applicable consumer protection law.

Revisions and Updates to These Terms

We may update these Terms from time to time. The latest version will always be on this page with the "Last updated" date. Continued use of the Website or Services after changes means you accept the updated Terms.

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